FAQ
HOW CAN WE HELP ?
How much are shipping fees?
CANADA
We offer free shipping for orders over 199$ (before tax).
Delivery cost for orders under 199$ is 19,95$
USA
Shipping in the US is free over $199 (before tax)
Delivery cost for orders under 199$ is 25$
Customs duties and taxes may apply.
Can you ship anywhere in Canada or the United States?
CANADA
Because of important shipping fees charged by transportation companies, we currently don't offer delivery service to the following regions of Canada: Newfoundland and Labrador, Northwest Territories, Nunavut, Yukon
USA
Because of important shipping fees charged by transportation companies, we currently don't offer delivery service to the following regions of the United States: Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific
What are your shipping delays?
Our distribution center will need 24 to 72 business hours to prepare and ship your order.
Once shipped, you will be notified by email and provided with a tracking number. Shipping usually takes between 2 and 10 days to be delivered, depending on your city of residence.
Can I pick up my order ?
We are a 100% online store, so most of our sales are delivered through our delivery providers.
However, the pickup option is only available for paid online and confirmed orders, and by appointment only. You must wait for our confirmation, the pickup is done in a public place and in the city of Sainte-Julie only.
